Frequently Asked Questions

The washer body measures 18.5 × 18.5 × 31.1 inches. These are body dimensions, not a complete installation-space requirement. Allow the clearance specified in the included instructions for connections and for the top lid to open.

Measure your intended location and access route before ordering. Review the product details and setup guide together.

17.8 lb refers to washing capacity—not the washer's weight or its shipping weight. Select a suitable load according to the included operating instructions and the care labels on your laundry. Do not use the capacity figure as a reason to pack the drum tightly or overload it.

The washer has 10 wash programs and 8 water levels. Use the included manual to choose the appropriate settings for the fabric and load. You can see the controls and current specifications on the product page.

The washer includes a delay-start feature. Follow the included manual for the available timing options and the correct way to set a delayed cycle.

Compatibility depends on your installation. Check the product information and included instructions against your water, drainage and electrical arrangements; do not assume every faucet or fitting is compatible.

If you are unsure, ask us before ordering and describe the connection you intend to use. The setup guide is a useful overview, not a substitute for the manual.

The product page shows the current item price and any displayed reduction. Review the order total, including any delivery charge shown, before completing a purchase.

Use the payment options actually offered during checkout. Available options can depend on the checkout and your circumstances. Review the method and final total before submitting payment; do not send payment-card details through the contact form.

Standard shipping for eligible United States washer orders is $27.99 USD. Shipping availability and any other available services and charges are shown at checkout based on the product and your address. Review the final charge before placing your order.

Read our Shipping Policy for details.

Orders usually require up to 3 business days of processing before shipment; peak periods or high demand can take longer. Orders placed on weekends or public holidays may begin processing on the next business day.

Delivery time varies by destination and carrier. Where an estimated date is provided at checkout or in a shipment update, it is an estimate rather than a guaranteed arrival date. For a timing question, email yourmate@dewelus.com with the product name and destination ZIP code before ordering.

Visit the setup guide to view the washer's connections up close. Use the video alongside the instructions included with your product. The manual takes priority for installation, operation and safety.

Keep your order number and any order-confirmation email you receive. Open Account from the site header and follow the sign-in instructions to view the order information available there.

If you cannot find what you need, use Order Help or contact us with your order number and a brief description of your question.

Contact us as soon as you notice an issue. Include your order number and the change you are requesting. Available options depend on the order's status; sending a request does not confirm that an order has been changed or cancelled.

See Order Help for the information to prepare.

Email yourmate@dewelus.com with your order number and a clear description. Keep the packaging and include photos of the item, packaging and shipping label where available. Do not use a product that appears unsafe.

For a confirmed defect, delivery damage or incorrect item, DEWEL covers the reasonable return or replacement shipping arranged through customer care. Obtain the approved return address and instructions before shipping anything back. See our Refund Policy.

You may request a return within 30 days after delivery. For a change-of-mind return, keep the washer unused, in its original condition and original packaging, and retain your proof of purchase. You pay return shipping; original outbound shipping is generally not refundable for a change-of-mind return. The current 20% discount does not make the washer Final Sale.

Email yourmate@dewelus.com before returning the product. Read the Refund Policy for the process and the different arrangements for confirmed defects, delivery damage or incorrect items.

Email yourmate@dewelus.com with your order number, purchase date and a description of the issue. Keep the documentation supplied with your purchase and include photos or a short video where useful. Customer care will advise on the applicable terms and next steps.

Read the store's Privacy Policy for information about how personal information is handled.