Contact information
Contact DEWEL
For product questions, order help, delivery issues and return requests, email yourmate@dewelus.com. You can also use our contact form.
Help us identify your request
- For an order question, include your order number and the email address used at checkout.
- For a damaged, defective or incorrect item, describe the issue and include photos of the item, packaging and shipping label where available.
- For a delivery question, include your order number and any tracking information you received.
Please do not send passwords or full payment-card details.
Returns
Please contact us before sending a product back. Approved returns receive the correct return address and instructions. Review the Refund Policy for the 30-day return request window, eligibility and shipping responsibilities.
Business correspondence
DEWEL is operated by ISEEBIZ TECHNOLOGY COMPANY LIMITED.
ISEEBIZ TECHNOLOGY COMPANY LIMITEDRM18, 27/F HO KING COMM CTR
2-16 FAYUEN ST
MONGKOK, Kowloon
Hong Kong SAR
This is our business correspondence and privacy-contact address. It is not a return address. Please wait for approval and the return address provided by customer care before sending a product back.
For information about how we handle personal information, read our Privacy Policy.