Shipping policy

Last updated: October 26, 2026

This policy explains shipping for orders placed at dewelus.com. For a delivery question, email yourmate@dewelus.com with your order number, if available.

Order processing

Orders usually require up to 3 business days of processing before shipment. During peak periods or periods of high demand, processing may take longer than 3 business days.

Orders placed on weekends or public holidays may begin processing on the next business day.

Shipping availability and charges

Shipping availability, services and applicable charges depend on the product, delivery address and service selected and are displayed at checkout. Standard shipping for eligible United States washer orders is $27.99 USD. Review the shipping option, charge and delivery address before completing your purchase.

Delivery estimates

Delivery time varies by destination and carrier. Where an estimated delivery date is provided at checkout or in a shipment update, it is an estimate rather than a guaranteed arrival date. Processing takes place before shipment and is separate from the carrier's delivery time.

Carrier volume, weather, address issues and other delivery conditions may affect an estimate. If you need an item by a particular date, contact us before ordering.

Tracking your order

When tracking is available, we will email the tracking details after shipment. Carrier tracking may take time to update after the package is handed over. Keep your order number and check the latest carrier information when following your shipment.

Address corrections

If you notice an error in your delivery address, email yourmate@dewelus.com as soon as possible with your order number and the correct address. We cannot guarantee an address change once an order has entered fulfillment or shipped.

Delayed or missing deliveries

If a package is delayed beyond an estimate provided for your order, or tracking shows delivery but you cannot locate it, email yourmate@dewelus.com. Include your order number, tracking number if available and delivery address so we can review the shipment and advise on the next steps.

Damaged or incorrect items

If your item arrives damaged, defective or incorrect, contact us promptly with your order number and a description of the issue. Keep the packaging and include photos of the item, packaging and shipping label where available. Do not use an item that appears unsafe.

Review our Refund Policy for return eligibility, shipping responsibilities and the return request process. Please obtain approval and the correct return address and instructions before sending a product back.