DEWEL / Everyday living
Shopping & Order Help
DEWEL / Shopping and order support
From choosing a washer to asking about an order.
A practical checklist before purchase, and a clear way to find help afterward.
Before placing an order.
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Review the product.
Check the washer's specifications and images. Its body measures 18.5 × 18.5 × 31.1 inches; measure the intended location and access route, with the required installation clearances in mind.
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Check the intended setup.
Review the setup guide and the available product information. If you are unsure about a connection or whether the installation will suit your space, ask before ordering.
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Review the order details.
Check the product, quantity and current price. During checkout, carefully review the contact and delivery details, the delivery charge shown and the final total. Use only the payment options offered there.
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Keep the confirmation.
After purchase, keep the order number and any confirmation email you receive. These details help identify the order if you need to ask a question.
Find your order information.
Open Account from the site header and follow the sign-in instructions to view the order information available to you. Check any confirmation or order-update emails you have received, including your spam or junk folder if you are looking for an email.
If you cannot locate the order or need clarification, use the contact form. Include the order number if available and describe the information you are trying to find. Never send a password or payment-card details.
When something needs attention.
A change or cancellation request.
Contact us as soon as you notice the issue. State your order number and the exact change you would like to request. What is possible depends on the order's status; a message is not confirmation that a change or cancellation has been made.
A delivery question.
Standard shipping for eligible United States washer orders is $27.99 USD.
Orders usually require up to 3 business days of processing before shipment; peak periods or high demand may take longer. Delivery time varies by destination and carrier. Any estimated date provided for your order is an estimate rather than a guaranteed arrival date.
Read the Shipping Policy. For an address correction, delay or missing delivery, email yourmate@dewelus.com with your order number, delivery address and tracking number if available. Contact us as soon as you notice an address error.
Damage, an incorrect item or missing parts.
Email yourmate@dewelus.com with your order number and a description of the issue. Keep the packaging and include photos of the item, packaging and shipping label where available. Do not use a product that appears unsafe.
For a confirmed defect, delivery damage or incorrect item, DEWEL covers the reasonable return or replacement shipping arranged through customer care. Contact us for the approved address and shipping instructions before sending anything back. See our Refund Policy.
Returns, refunds and product support.
You may request a return within 30 days after delivery. Change-of-mind returns require an unused washer in its original condition and original packaging, with proof of purchase. You pay return shipping; original outbound shipping is generally not refundable for a change-of-mind return. The current 20% promotional discount does not make the washer Final Sale.
Read our Refund Policy and email yourmate@dewelus.com before returning a product. Approved refunds go to the original payment method after receipt, inspection and approval; your payment provider may need additional posting time.
For a washer fault or a question about warranty coverage, include your order number, purchase date and a description of the issue. Keep the documentation supplied with your purchase.
Make your message easy to follow.
- Your order number, if you have one.
- The product name and a brief description of the issue.
- The change, information or assistance you are requesting.
- A note that photographs are available, if relevant.
Keep passwords and payment-card details out of your message. Please obtain return instructions before sending any product back.