Refund policy

Last updated: October 26, 2026

This policy applies to washer purchases made at dewelus.com. For help with a return, refund or an order problem, email yourmate@dewelus.com.

30-day return requests

You may request a return within 30 days after your order is delivered. For a change-of-mind return, the washer must be unused, in its original condition and original packaging. Please retain your proof of purchase.

How to request a return

1. Email yourmate@dewelus.com with your order number, the product you wish to return and the reason for your request.
2. For damage, a suspected defect or an incorrect item, describe the issue and include photos of the product, packaging and shipping label where available. Do not use a product that appears unsafe.
3. Wait for return approval and the return address and instructions before sending the product back. The business correspondence address listed in our contact information is not a return address.
4. Follow the approved shipping instructions and retain your shipping receipt and tracking information.

Contact us before arranging return freight so that the correct destination and shipping arrangements can be confirmed.

Return shipping and original delivery charges

For an eligible change-of-mind return, you are responsible for the return shipping cost. Original outbound shipping charges are generally not refundable for a change-of-mind return.

If we confirm a product defect, delivery damage or an incorrect item, DEWEL will arrange the appropriate return or replacement and cover the reasonable return or replacement shipping arranged through our customer care team. Original outbound shipping charges are refundable when the return results from a confirmed DEWEL or fulfillment error.

Promotional purchases

The current 20% promotional discount does not make the washer Final Sale. Purchases made with this discount remain eligible for a return under the same conditions set out in this policy.

Inspection and refunds

After an authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank, card issuer or payment provider may need additional time to post the credit.

Product support

For a washer fault or a question about the documentation supplied with your purchase, email yourmate@dewelus.com with your order number, purchase date and a description of the issue. This policy does not limit rights available under applicable law.